Posting Notice (click on arrow to expand)Number of Workers: none
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Electronic RegistrationFirst time patient must fill out registration form. Process should not take more than 10-15 minutes. We also encourage our patients to fill out this registration form in advance to the office visit, so we can make your visit easier and less wait time (we will be able to enter your information into the system and verify your insurance benefits ahead of your arrival time).
Paper RegistrationIf you wish to do registration in paper, please click
Request for Medical RecordsOur office follows by HIPAA regulation, therefore we do not ever release medical records from our patient without previous written authorization. To request MR, please download the form by clicking
AppointmentsWe prefer to work by appointments. To schedule an appointment please call at 713.223.4466, we will provide an appointment within the next 24 hours. Walk-ins are welcome. We offer at least 10 walk-in visits in the Morning and 10 walk-in visits in the Afternoon. Also, we offer extended care business hours everyday from 7:00 AM to 8:00 AM and on Saturdays from 8:00AM to 12:30PM.
After HoursIf you need to get in contact with the office, you will have several options:
- You may use the
Interactive Communication Form.
- You may write an email directly to the person you wish to reach.
- You may call our office at 713.223.4466 to leave a message on the general voicemail, you will be called back within the next 24 business hours.
- You may call our office at 713.223.4466 to speak with a live representative. Representative you assist in regard to your request.
Appointment Reminder and ConfirmationWe will make a courtesy call to you 12-24 hours in advance of your appointment time as a reminder and confirmation. We do ask, however, that you assume all responsibility for remembering your reservation. If you do not show for your appointment, you may be responsible for a no-show fee. Please see our cancellation policy below for details.
RX RefillsIn order to better serve you, we request 48 hours advance notice for medication refills. For faster processing, ask your pharmacy to send the refill request electronically (preferred) or fax. An appointment may be required before the physician will authorize the refill. For expedited request processing, please call our office directly at 713.223.4466.
Check-In ProceduresWe ask patients to bring their insurance information, identification cards, and a list of all current medications. Please arrive at least 15 minutes prior to your appointment in order to complete the necessary forms. Patients younger than 18 years old must be accompanied by parents, legal guardians, or authorized people.
Insurance InformationWe accept a wide variety of medical health insurances. Please call our office at 713.223.4466 to verify your insurance eligibility and benefits information.
CancellationsWe ask patients to cancel their appointment within 24 hours. Failure to do so will result in an inconvenience for you and other patients. A $15-fee may apply.
Payment PolicyPayment for all services is expected at the time of visit. We accept cash, VISA, MasterCard, Discover, American Express, and Care Credit. No personal or business checks are accepted. Payment plan arrangements are available.
Contact Navigation Medical Center
Interactive Communication Form
This communication method is not intended for urgent or emergency situations. If you have an emergency, please dial 9-1-1. Do not send any medical information or medical details as this is not a secure messaging system and it's a Violation of Privacy policies (HIPPA). It will not be used to respond to any medical advice.
Please fill out the following boxes and then click send. Responses are usually returned within 24 business hours.
Direct Communication Method
This communication method is not intended for urgent or emergency situations. It will not be used to respond to any medical advice.
If you prefer to contact a member of our staff specifically, you may call or email.Staff List
PBX Extension: 1020
Medical Assistant for Dr. Jaime Duarte
PBX Extension: 1012
Asistente Médico de la Dra. Sonia Moncayo y Administradora MA
Desde el 2013
Medical Assistant to Dr. Gina Galindo
PBX Extension: 1011
Medical Assistant for Ms. Brenda Guzman PA-C
Check Out Specialist and Medical Assistant
PBX Extension: 1000
Front Desk, Check out Specialist, and Medical Assistant
PBX Extension: 1001
Front Desk Manager and Office Manager Assistant
PBX Extension: 1001
Front Desk and Medical Assistant
Medical Assistant and Lab Technician
PBX Extension: 1019